We want to help each & every single maker in our community, however, there are a few things that fall outside our scope of support at this time.
We do love hearing from our community, so that said — please reach out & we'll do our best to point you in the right direction!
📅 Adalo Support is available Monday through Friday, 7 AM to 6 PM CST.
What we can help you with
We're happy to help support any and all of Adalo's Core Features, which include:
✨ Adalo Platform
To ensure the best experience, Adalo works hard to provide information regarding features, addressing functionality & accessibility. If you notice strange behavior within a feature or it is not behaving as intended, please let us know here.
📈 Adalo Performance & Security
We want to ensure the stability and security of the Adalo platform each and every time you use it. Bug fixes, performance enhancements, and workflow improvements happen automatically. If you believe you have found a bug — please let us know here.
🧾 Adalo Account Questions & Billing
If you have questions about your team, settings, billing, and more. We're happy to help here.
🙋 General Questions & Usability
If you're just getting started with Adalo — welcome! — we can help let you know if your idea is possible. While we'd love to sit down & help you build out your app, that is not within our scope at this time. We'll do our best to answer whether or not something is possible & where applicable, provide you with the resources to help! Ask us a question here.
📩 Professional, Team, Business Plan Customers
We work our hardest to support all our makers, however, our ticket queue is reserved for any customers on our paying plans and they will receive preferred support as outlined by our SLAs.
Resources you can use to help yourself
Though it's outside our support scope to help troubleshoot, design, or provide detailed directions of how to create a function within your app. We'd love to point you in the right direction to obtain the help you're looking for.
🎓 Adalo App Academy
Building an app is hard work! We've joined forces with Experts from across the spectrum of the app-building journey to create comprehensive courses to help you while you build. Check out the Adalo App Academy here.
👯 Adalo Community
Our whole community is very active & willing to help with any sort of question you may have about Adalo. Chances are if you have a question or are experiencing some issues while creating your app, a community member will have a solution for you! Join our community here.
📖 Help Documentation
We work hard to update our help documentation & provide step-by-step tutorials for some of our most asked-about features. Find that documentation here.
🎥 YouTube Channel
Our YouTube Channel is buzzing with new tutorials all the time! Make sure to subscribe to our channel to be the first to know about cool ways to create in Adalo. You can find our YouTube channel here.
🤓 Adalo Experts
The real deal. These makers have a ton of experience in Adalo & chances are, if it can be built — they can build it. Reach out to an expert today to get one-on-one coaching, expert design, or an entire build to make your app dreams into a reality. Find an expert here.
📚 Templates & Cloneable Kits
Beginning with a template is a great way to jumpstart your app development. Get a good look under the hood to see how the database is set up, screens have been put together, and the flow of some of our trickiest features. If you learn by playing, these templates and kits are perfect! Check out the template gallery here.
We’re working really hard to adhere to the policies outlined above to ensure that each of our makers is provided with timely & informative responses. We strive to give the best service possible & at this time, this is the best way we know how to ensure everyone can get the help they need. If you have an issue that falls outside our scope of support, please post in our Community Forum, where the entire community is happy to jump in and help!